客户被我骂回来了

[wlkefu]

我们做销售的,总是要对客户低声下气,百依百顺,生怕客户不高兴.但是有时候,客户偏不吃这套.

这个俄罗斯人是去年香港展上的客户,看中了我们的镇流器.因为我去年9月份才进公司,没机会去参展.客户资料是老员工回来后分给我们的.我给他发第一封邮件的时候,他给我回了一封长长的信,介绍了他们公司在俄罗斯的一些情况,同时表示很希望和我们合作.就这样,来来回回发了很多封邮件.最后谈到样品的事情,我本以为俄罗斯人比较爽快,他要的样品又多,我就跟他说要收样品费,没想到这封信发出后,他久久没回信.过几天回了,意思是样品数量少点,但是要免费.我也是想抓住这个客户,就同意了样品免费,他们叫DHL来取件.运费他们付.

样品寄出后,我就一直在等他的定单,他告诉我测试需要2个月的时间.说实话我觉得时间很长,但是也只有等咯.不知不觉,2个月已经过去了,每次我发邮件问他测试结果,他都及时回我邮件,但就是不说测试结果.要不就是测试结果还没出来,有好多样品要测.我每周都给他发一封邮件,到后来他不回我邮件了.我几乎绝望了,就发了最后一封邮件,大致内容如下:你怎么骗供应商的样品啊,你不尊重别人的劳动,你欺骗了我!(当然是用英文发的)

我想,这样的邮件发出去,客户肯定不会回,就当我发泄一下情绪吧.没想到,第二天竟然看到他的回信,内容如下:1. I'm not sure about you age and experience in relations with foreign customers. You have learn how hold your emotions inside and not let them out in this form. It's not correct, even if you really think so.
2. All companies which are looking for a new suppliers starting conversation with several suppliers and chance to start cooperation has just one company- which offer best prices level, payment conditions, service and so on. And we behave the same.
3. You have not forgot that we are using big quantities of ballasts and if we make wrong decision- we choose not quality products- it could destroy our company and we loose market share. This is the reason why we run many different test to get full quality results. And we will use so many time as it is needed.
4. I get information from our test department that your ballasts are still on the test and they will have more information just on the end of April.
5. , I will let you know our decision then I get answer from our testing department.
看完他的信,我倒是不好意思了.不过总算把他拉回来了,起死回生,也是我没有想到的.以前跟他好说歹说,耐心地问,耐心地发邮件,他总是不回,现在我准备不理他了,他倒是被我给骂回来了,哈哈.


做外贸,需要的是忍耐,有时候超过你的极限.但是学到的知识也很多.多年以后,当我回忆起这些点点滴滴,那也应该是人生的一笔财富吧.